Trimex UK Ltd
For any privacy-related questions, you can reach us at [email protected]
WHO WE SHARE YOUR DATA WITH
We use third-party services (data processors) across this website. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use. Each third-party provider has been vetted by us to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. We will not rent or sell personally-identifying information to anyone. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
If you create an account on our site, you will be prompted to select a Username and provide your Email Address. When choosing a Username, we strongly advise you not use or include your real name. Usernames cannot be changed at any time. Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password. Once an account is created, you must contact us via email to have it deleted.
Accounts have a numeric User ID assigned to them when they are created. The User ID cannot be changed. You may optionally complete your Profile by providing your First Name, Last Name, Website (URL) and/or Biographical info. These additional details are also saved in the website’s database. You may edit these details, and your Email Address, in your Profile at any time. Your Username, First Name, Last Name and Email Address are accessible to employees on the site.
If you attempt to log in to our site, we will set a temporary cookie to determine if your browser accepts cookies at all. This cookie contains no personal data and is discarded when you close your browser. If you have an account and you log in to a site, we will set up several cookies to save your login information. The logged-in cookies last for two days. If you select “Remember Me” these cookies will persist for two weeks. If you log out of your account, the login cookies will be removed. It is important that you log out if you are using a public computer. For users that register on our site, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.
PUBLISHING COMMENTS AND REVIEWS
Our product review and comments services can be found on each product page and is for registered users to leave a comment and star rating on any of our products. All comments are approved by staff before going live. The only information publicly available on our website is the name and the comment.
We run almost all support through our email system, however, we do have a contact form to make life a bit more simple. All information supplied via the contact form will be stored on our email system.
EMBEDDED CONTENT FROM OTHER WEBSITES
We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. You can learn more about how to opt-out of tracking in Google Analytics here.
WEBSITE PLATFORM AND HOSTING
Our core website is built on the WordPress platform, leveraging WooCommerce. We also use several plugins to create the website that is detailed in this document if they use your personal data in any way. Website hosting is managed by our in-house team and the data centre of Google. This includes website hosting, backups, web database, file storage, APIs, and log files.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you are a registered user or have left reviews or comments on our website you can request to see the data we have about you. Typically for visitors that have left reviews or comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors. For registered users or paying customers, this will also include profile information and download, payment, and any support histories. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to [email protected]
HOW WE PROTECT YOUR DATA
The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed. All staff only have access to parts of the systems that are directly required to complete their work.
WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email beginning no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority.